Inside the maintenance visit (Standard & Premium)
The hands-on monthly visit takes around 1–2 hours and every quarter we go deeper. Basic covers remote monitoring and 1 support hour only.
Every month
- Windows & security updates
- Confirm Acronis backups succeeded
- Test-restore one file
- Check Avast protection & scans
- Review Event Viewer errors
- Check SSD/disk health (SMART/NVMe)
- Check storage usage
- Clean temporary files & logs
- Verify shared-folder access
- Check Pastel access & data integrity
- Confirm company-data backups
- Monthly health report
Every quarter
- BIOS/firmware updates (if required)
- Driver updates
- Clean inside the PC & dust removal
- Check fans & cooling
- Verify UPS / battery
- Review storage growth
- Check shared-folder permissions
- User account review
- Disaster recovery review
- Documentation updates
| Maintenance task | Frequency |
|---|---|
| Windows updates | Weekly / Monthly |
| Driver & firmware updates | Quarterly |
| Verify Acronis backups completed | Weekly |
| Backup restore test | Monthly |
| Check backup storage space | Monthly |
| Verify Avast protection & scans | Weekly |
| Malware scan | Monthly |
| Disk health (SMART / NVMe wear) | Monthly |
| Storage capacity check | Monthly |
| Event Viewer error review | Monthly |
| Clean temp files / logs | Monthly |
| Check shared-folder permissions | Quarterly |
| Pastel data integrity check | Monthly |
| User account review | Quarterly |
| Test network file sharing | Monthly |
| Check startup applications / services | Monthly |
| UPS / battery check (if installed) | Quarterly |
| Remote support for issues | Unlimited / Fair use |
| Basic user support | Unlimited / Fair use |
| Documentation updates | Quarterly |